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Support

Geneva Technical Support

Customers operating under a current support contract with Geneva enjoy:
  • Toll Free Call Support with an Account Manager
  • WEBEX Support on a call-by-call basis
  • Free access to Updates, Upgrades and Enhancements
  • Free Assistance from Geneva installing Quantum Updates and Upgrades
  • Free Assistance from Geneva moving Quantum to a new Server
  • Quick Access to HTML User Manuals
  • Email Support Service – support@genevasoftware.com

For Quantum Registrations please email us at support@genevasoftware.com 

Order Forms.  Click here to see samples of the various forms that are compatible with Quantum.

Sample of a User Manual:  General Ledger User Manual

 

1099 Forms Printing

The name of the program to run from your Quantum menu is APFED9r2.  This one program will print 1099-MISC, 1099-NEC and the 1099-R forms. QwinForms must also be installed and working on your system.  

Geneva Account Managers will help install these end of year updates and test them with you to ensure you have everything in place when you print your 1099 forms in January.  When you are ready to run your live forms, PLEASE make certain you place one form in your printer and print an Alignment form.  If the output does not match up to your form you should contact contact Geneva Support.  Here is how your forms should look:

1099-MISC

1099-NEC

1099-R

 

W2 Forms Printing

The name of this program to run from your Quantum Payroll menu is PRPAQW2S.  This one program will provide options to print either 2-Up or 4-Up laser W2 forms, as well as the W3-Transmittal form.
 
Geneva Account Managers will help install this update if you are using the Quantum Payroll module.  If you are, we will help test the output with you to verify everything working properly before you commit to running your live forms.  PLEASE make certain before you run your live forms to insert one form in your printer tray and opt to "Print an Alignment Form".  If the output does not match up with your forms, please contact Geneva support at your earliest convenience.
 
This W2 printing program also uses the QwinForms.exe program provided by Geneva.  Here are what the two forms options look like for 2021.
 
 
 
Call us toll free on Geneva’s Support Line at

1-888-747-4077

Support Hours from 9:00am thru 5:00pm EST
Monday through Friday, excluding Federal Holidays.

All calls may be recorded for Quality Assurance purposes

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