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It is always Geneva's goal to automate manual processes and quantify savings in employee overtime and new efficiencies when implementing Quantum. It is also a major objective to make the transition to Quantum as smooth and uneventful as possible. The following are a few comments from new and long-time customers:
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"My feelings before the implementation of Quantum was one of shear panic. I had been with the previous payroll system for about 20 years so I was leery about changing. However, along came Linda from Geneva who was very patient. We ran several mock payrolls and she tried her best to build up my confidence which, eventually, she did. I will admit I was very nervous for the first several payrolls but it is getting better with each payroll I run. I thas also eased my workload in certain areas. There were several things I previously had to manually work out on paper prior to doing the payroll and they have been eliminated making the process much more efficient."
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"We processed our first live direct deposit Accounts Payable run today. All went well. We had a couple of keying issues on our end but we had everyone's direct deposit processed by 2:30pm. Again with this process as with others, let me say your staff is awesome!". |
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"As far as Quantum goes, I love it. I have never had a company that stands behind their product like Tom Vincent does. When you have a problem (if you have a problem) you just make a phone call and they are on it. We rarely talk to them. We get everything we need. They have been consistently superior throughout the years." |
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"I sent an e-mail to the other CSBs in Georgia who use Geneva to get their feedback. They were complimentary about the software but I was quite struck at how many of them said that a big strength for Geneva was the support staff. It seemed to be a "theme" that you are very customer service oriented, you listen to their feedback and you are responsive when issues arise. It was nice to hear of the partnership mentality that you obviously have." |
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